Refund policy

30 days to try
You have 30 days from receipt of your order to change your mind, without giving a reason.

How to return
Write to us at contact@laqi.co or through the contact form, quoting your order number. We will reply with the return instructions.

Sending the product back
You then have 14 days to send the product back to us, complete and in its original packaging. Return shipping costs are payable by you.

Exception
For hygiene reasons, Le Masque cannot be returned once it has been taken out of its packaging.

Refund
We refund you within 14 days of receiving the returned product, using the same payment method as for your order.

Damaged or faulty product
If a product arrives damaged or does not work, write to us as soon as possible with a photo: we will replace or refund it, return shipping included.

Warranties
All our products are covered by the 2-year legal guarantee of conformity and the guarantee against hidden defects. La Boréale also comes with a 24-month warranty on the base and a 5-year warranty on the segments.