Terms of sale
Article 1. Who we are
The website laqi.co is published by LAQI, a French simplified joint-stock company (SAS) with a share capital of €15,234.50, registered with the Paris Trade and Companies Register under number 911 391 258, whose registered office is at 61 rue de Lyon, 75012 Paris, France (hereinafter "laqi", "we" or "us").
Contact: contact@laqi.co
These terms of sale apply to all orders placed on laqi.co by consumers (hereinafter "you"). Placing an order implies that you accept them.
Article 2. Products
The main characteristics of each product are set out on its product page. laqi bulbs need a laqi controller (L'Œuf or La Boréale) to follow the course of the sun. Our E27 bulbs run on 220–240 V: they are not offered in countries with 100–120 V mains. Our bulbs are not compatible with dimmer switches: their brightness is set in the app.
Offers are valid as long as they are shown on the website, while stocks last.
Article 3. Prices
Prices are shown in euros, including VAT and excluding delivery costs. Delivery costs are shown before you confirm your order and are detailed on our Shipping page.
For deliveries outside the European Union, customs duties and import taxes may apply. They are not collected by laqi and are payable by the recipient.
Automatic discounts (quantity pricing, free delivery) are applied directly in the cart. One discount code or gift card may be used per order, on top of these automatic discounts.
Article 4. Orders
Before confirming your order, you can check its summary and correct any errors. The order is final once payment has been made. A confirmation e-mail is then sent to you.
Pre-orders let you reserve a product before it is available. You are informed of the expected shipping date and of any change to it, with the option to cancel and be refunded.
Article 5. Payment
You can pay by bank card, PayPal, Apple Pay, Google Pay or in instalments with Alma, depending on the options offered when you order. Payments are processed by secure payment providers: laqi never has access to your full card details.
If fraud is suspected, the order may be suspended or cancelled. You will be informed by e-mail.
Article 6. Delivery
Orders are shipped within 48 business hours to the address given when ordering. Unless stated otherwise, delivery takes place no later than 30 days after the order. Failing that, you may cancel the order after giving us a reasonable additional period.
On receipt, check the condition of the parcel and report any problem to us as soon as possible, with a photo.
If a parcel is returned to us because it could not be delivered for a reason not attributable to us (wrong address, parcel not collected), a new shipment may be charged to you.
Article 7. 30 days to change your mind
The law gives you a 14-day withdrawal period. We extend it to 30 days from receipt of your order. You do not need to give a reason.
To use it, write to us at contact@laqi.co or through the contact form, quoting your order number. You then have 14 days to send the product back to us, complete and in its original packaging. Return shipping costs are payable by you.
Exception: for hygiene reasons, Le Masque cannot be returned once it has been taken out of its packaging.
We refund you within 14 days of receiving the returned product, using the same payment method as for the order. A product returned damaged, incomplete or used beyond what is needed to try it out may be subject to a proportionate deduction.
Article 8. Warranties
All our products are covered by the legal guarantee of conformity (articles L. 217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code).
Legal guarantee of conformity: you have two years from delivery of the goods to claim under the legal guarantee of conformity if a lack of conformity appears. During this period, you only need to establish the existence of the lack of conformity, not the date on which it appeared. The legal guarantee of conformity entitles you to have the goods repaired or replaced within thirty days of your request, free of charge and without major inconvenience to you. If the goods are repaired under this guarantee, the original guarantee is extended by six months. You may obtain a price reduction while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if we refuse to repair or replace the goods, if the repair or replacement takes place after thirty days, if it causes you major inconvenience, or if the lack of conformity persists. A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
Guarantee against hidden defects: you also benefit from the legal guarantee against hidden defects for two years from discovery of the defect. It entitles you to a price reduction if you keep the goods, or to a full refund against return of the goods.
Commercial warranty: in addition to these legal guarantees, La Boréale comes with a 24-month warranty on the base and a 5-year warranty on the segments, from delivery.
Installation check: if several products in the same installation fail, we may ask you for information about your installation (photos, type of light fittings and switches, mains voltage) or for the products concerned to be returned for analysis, in order to identify the cause of the problem before replacing them. Damage resulting from installation or use that does not follow the instructions provided (for example: connection to a voltage outside the stated range, connection behind a dimmer switch, which our bulbs do not support, impact, humidity for products that are not waterproof) is not covered by the warranties.
For any warranty claim, write to us at contact@laqi.co with your order number. A defective product may be replaced by a refurbished product, repaired and tested, with identical characteristics.
Repairing or replacing a product may erase its settings: you may need to set it up again in the app.
Article 9. Liability
laqi cannot be held liable for damage resulting from use of the products that does not follow their instructions, or for a temporary interruption of the website or the app. Our products are not medical devices.
Article 10. Environment
laqi is registered in the ADEME producers' register under unique identifier FR448346_05MQKS (article L. 541-10-13 of the French Environmental Code). With any purchase of a laqi product, we take back free of charge a used product of the same type that you wish to dispose of (article L. 541-10-8 of the French Environmental Code), provided it does not present a safety risk for the staff handling the take-back.
Article 11. Personal data
The data collected when you order is processed in accordance with our privacy policy.
Article 12. Disputes and governing law
These terms of sale are governed by French law. In the event of a dispute, please write to us first at contact@laqi.co: we will look for an amicable solution.
Failing that, you may refer the matter free of charge to the consumer mediator we are registered with: [name of the mediator, postal address, website]. You may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.
These provisions do not deprive consumers of the protection afforded to them by the mandatory rules of their country of residence.